The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

Infotainment System Freezing and CarPlay Glitches on 2022 ILX

0

Mike T. · rep 0 · May 26, 3:29 AM · 1 replies · solved · Question

Vehicle: 2022 Acura ILX Technology Package

My 2022 Acura ILX with the Technology Package has been giving me headaches with its infotainment system. It frequently freezes up, especially when I'm using Apple CarPlay. The screen becomes unresponsive, and I can't switch between apps or even adjust the volume.

Sometimes, it just completely reboots itself while I'm driving, which is really annoying and disruptive. CarPlay connection also drops intermittently, and I have to unplug and replug my phone to get it working again. I've tried different cables, but the issue persists.

Is anyone else experiencing these kinds of software glitches with their newer ILX? It's a brand new car, and I wouldn't expect these kinds of problems. Any tips on how to troubleshoot this or if there's a known fix?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 26, 3:29 AM

0

ClearTheCode admin answer:

Infotainment system glitches, especially with CarPlay, are not uncommon across various car brands, including your 2022 Acura ILX Technology Package. Here’s what you can investigate:

  1. System Reboot (Soft Reset): Often, a simple reboot can clear temporary software bugs. Consult your owner's manual for the specific procedure to perform a soft reset of your ILX's infotainment system. This usually involves holding down a combination of buttons for a few seconds.
  2. Software Updates: Acura frequently releases software updates for its infotainment systems to improve performance, fix bugs, and enhance compatibility. Your dealership can check if there are any pending updates for your specific vehicle's head unit. This is a common fix for persistent freezing or connectivity issues.
  3. Phone and Cable Check: While you've tried different cables, ensure your iPhone's iOS is up to date. Sometimes, incompatibility between an older iOS version and the car's system can cause issues. Use only certified Apple USB cables, as generic ones can be unreliable.
  4. Factory Reset: If a soft reset doesn't work, a factory reset of the infotainment system might be necessary. Be aware this will erase all saved settings, paired phones, and preferences. Again, refer to your owner's manual for instructions.
  5. Check for Electrical Interference: While less common, external devices plugged into other USB ports or accessory outlets could sometimes cause minor interference. Try disconnecting everything else to see if the problem persists.

When to See a Shop:

  • If software updates, resets, and cable/phone checks don't resolve the issue.
  • If the system continues to freeze, reboot randomly, or if CarPlay remains unstable.
  • There might be a hardware fault with the head unit itself or an underlying wiring issue that requires professional diagnosis and potentially a replacement unit. Since your vehicle is new, this would likely be covered under warranty.
Menu

Help & account