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Infotainment System Freezing Constantly in 2018 MDX Advance

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Sarah K. · rep 0 · May 26, 3:55 AM · 1 replies · solved · Question

Vehicle: 2018 Acura MDX Advance

My 2018 Acura MDX Advance has been having persistent issues with its infotainment system. It frequently freezes up, becoming completely unresponsive to touch or button presses. This happens with both the upper and lower screens.

When it freezes, Apple CarPlay and Android Auto also stop working, and sometimes the navigation system just blacks out or gets stuck. It's incredibly frustrating, especially on longer drives. I've tried restarting the car, but the problem often reoccurs within a short period.

Is this a common problem for the 2018 MDX Advance trim? Has anyone found a reliable fix for this kind of freezing and unresponsiveness? Any advice would be greatly appreciated before I take it to the dealership.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 26, 3:55 AM

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ClearTheCode admin answer:

Infotainment system glitches, including freezing and unresponsiveness, are not uncommon across various vehicle makes and models, and your 2018 Acura MDX Advance could be experiencing one of several issues. Here's a breakdown of potential causes and troubleshooting steps:

  1. Soft Reset: The simplest first step is to perform a soft reset of the infotainment system. This is often done by pressing and holding the audio system's power button for about 5-10 seconds until the system reboots. This can clear temporary software bugs.

  2. Software/Firmware Updates: Outdated infotainment software can lead to instability. Acura periodically releases updates to improve system performance, compatibility, and address bugs.

    • Action: Check with your Acura dealership to see if there are any available software or firmware updates for your specific system. These updates often require dealership tools to install.

  3. External Device Interference: Sometimes, a faulty USB cable or a problematic phone connected via Apple CarPlay or Android Auto can cause the system to crash.

    • Action: Try disconnecting all external devices (USB drives, phones) and see if the system still freezes. Test with different, high-quality USB cables if you suspect a cable issue.

  4. Hardware Malfunction: If software solutions don't work, the issue could be related to the hardware itself, such as the head unit, touch screen, or an internal component.

    • Diagnostics: This would require professional diagnosis to determine if a component needs repair or replacement.

When to See a Shop: If performing a soft reset and checking external devices doesn't resolve the persistent freezing, or if the problem recurs frequently, it's time to visit your Acura dealership. They have specialized diagnostic tools to check for internal system errors, perform necessary software updates, and identify any potential hardware failures. Since infotainment issues typically don't trigger standard OBD-II codes, dealership-specific diagnostic tools are essential for pinpointing the root cause.

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