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2020 RDX Infotainment Freezing and Restarting - Common Problem?

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Melissa G. · rep 0 · May 22, 5:02 AM · 1 replies · solved · Question

Vehicle: 2020 Acura RDX Advance

Hi everyone,

I'm having a really frustrating issue with my 2020 Acura RDX Advance. The infotainment system keeps freezing up, especially when I'm using Apple CarPlay. Sometimes it just completely locks up, and other times it restarts itself randomly while I'm driving.

It's super annoying, especially when I'm relying on navigation or trying to make a call. I've tried restarting the car, but the problem keeps coming back. It seems to happen more frequently on longer drives.

Is this a common problem with the 3rd gen RDX? Has anyone found a reliable fix or is there a recall/TSB for this? Any advice would be greatly appreciated!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 5:02 AM

0

ClearTheCode admin answer:

Yes, unfortunately, infotainment system glitches, freezing, and random restarts have been reported by a number of 3rd generation Acura RDX owners (2019-2024 models). While Acura has made efforts to improve the system, it can still be a source of frustration for some.

Here's what you can do:

  1. Software Updates: The most common solution provided by Acura is software updates for the infotainment system. These updates often address bugs and improve stability. Your dealership can check if your RDX has the latest software version installed. This is usually the first step they'll take.
  2. Hard Reset: You can try a user-initiated hard reset of the infotainment system. This typically involves holding down certain buttons (often the audio power button) for an extended period (e.g., 10-15 seconds) until the system reboots. Consult your owner's manual for the exact procedure for your 2020 RDX.
  3. Check USB Cables/Devices: If the issue primarily occurs with Apple CarPlay or Android Auto, try using different, high-quality USB cables. Faulty cables or incompatible devices can sometimes cause system instability.
  4. TSBs: There have been Technical Service Bulletins (TSBs) related to infotainment system performance. Your dealership can check for any relevant TSBs that might apply to your vehicle's VIN.

When to see a shop:

  • If the problem persists after trying a hard reset and ensuring your phone/cables aren't the cause.
  • If your dealership confirms you have the latest software, but the issues continue.
  • If the system completely fails to boot up or becomes unusable.

Document the occurrences with photos or videos if possible, noting the date and time. This can help the dealership diagnose the issue more effectively. Since your vehicle is a 2020 model, it might still be under the factory warranty, making it crucial to address this with the dealership.

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