The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2020 RDX infotainment screen freezing and rebooting frequently

0

Mike T. · rep 0 · May 25, 3:44 AM · 1 replies · solved · Question

Vehicle: 2020 Acura RDX A-Spec

My 2020 Acura RDX A-Spec has been having major issues with its infotainment system lately. The screen frequently freezes, becomes unresponsive to the touchpad, and then randomly reboots while I'm driving. This happens with both Apple CarPlay and the native system.

It's incredibly frustrating, especially when trying to use navigation or make hands-free calls. Sometimes it works fine for a bit, then acts up again. I've tried restarting the car, but the problem persists.

Has anyone with a 2019-2021 RDX experienced this? Is there a known fix or a TSB for this specific problem? Any advice would be greatly appreciated!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 3:44 AM

0

Infotainment system glitches like freezing and rebooting are unfortunately not uncommon in certain model years of the Acura RDX, including your 2020 A-Spec. This can be caused by a combination of software bugs, hardware issues, or even specific connected devices.

Causes and Potential Solutions:

  1. Software Updates: Acura frequently releases software updates for its infotainment systems to address bugs and improve stability. Ensure your vehicle's software is up to date. This is often performed by the dealership during routine service or specifically requested.
  2. System Reset: You can try a hard reset of the infotainment system. While the car is on, press and hold the 'Audio' power button for about 10 seconds until the system reboots. This can sometimes clear temporary glitches.
  3. Isolate the Issue: Try using the system without Apple CarPlay or Android Auto connected for a few days. If the issue disappears, the problem might be related to your phone or the connection cable. Always use high-quality, genuine cables.
  4. Technical Service Bulletins (TSBs): Acura has issued TSBs related to infotainment issues for the RDX, which may include specific diagnostics or fixes for freezing and rebooting. A dealership can check for applicable TSBs for your VIN.
  5. Hardware Malfunction: In some cases, the problem could stem from a faulty head unit or a loose connection within the infotainment system. This would require professional diagnosis.

When to See a Shop:

  • If software updates and system resets do not resolve the issue.
  • If the problem is persistent and significantly impacts your ability to use essential functions like navigation or safety features.
  • If the dealership identifies any relevant TSBs or determines a hardware component needs replacement. They have specialized diagnostic equipment to pinpoint the exact cause of the malfunction.
Menu

Help & account