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2020 RLX Infotainment Freezing and CarPlay Disconnects

0

Mike T. · rep 0 · May 26, 3:33 AM · 1 replies · solved · Question

Vehicle: 2020 Acura RLX Technology

My 2020 Acura RLX Technology package has been having some annoying issues with the infotainment system. The screen frequently freezes, becoming unresponsive to touch, and it often happens when I'm trying to use navigation or change radio stations.

On top of that, my Apple CarPlay keeps disconnecting randomly. I've tried multiple cables and different iPhones, but the problem persists. It's really frustrating, especially on longer drives.

Is this a common issue with the 2020 RLX? Any tips or known fixes before I take it to the dealer?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 26, 3:33 AM

0

ClearTheCode admin answer:

Infotainment system glitches like freezing and CarPlay disconnects are not uncommon across many modern vehicles, and your 2020 Acura RLX Technology could be experiencing a few different issues.

Troubleshooting Steps you can try:

  1. Soft Reset: Try performing a soft reset of the infotainment system. This is usually done by holding down the audio power button for about 5-10 seconds until the system reboots. This can often clear temporary software glitches.
  2. Check Cables and Ports: Even with multiple cables, ensure you are using high-quality, MFi-certified (Made for iPhone) cables for Apple CarPlay. Inspect the USB port in your RLX for any debris or damage.
  3. Phone Software: Ensure your iPhone's iOS is up to date. Sometimes, compatibility issues arise with older phone software versions.
  4. Acura System Updates: The most common fix for persistent infotainment problems is a software or firmware update from the manufacturer. Acura periodically releases updates to improve system stability and resolve bugs.

Potential Causes:

  • Software Glitch: The most likely culprit is a bug in the infotainment system's operating software, which can cause freezing or communication errors.
  • Hardware Malfunction: Less commonly, the head unit itself could have a faulty component, leading to intermittent issues.
  • USB Port Issue: A problem with the physical USB port in the vehicle could be causing the CarPlay disconnections.

When to See a Shop:

  • If the soft reset doesn't resolve the issue.
  • If you've confirmed your cables and phone software are not the problem.
  • If the freezing becomes more frequent or makes the system unusable.

Your Acura dealership is equipped to diagnose these issues. They can check for and install any available firmware updates for your RLX's infotainment system. If software updates don't fix it, they can then perform diagnostics on the hardware to determine if a component needs replacement.

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