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2020 TLX Technology Package Infotainment Freezing and CarPlay Glitches

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Mike T. · rep 0 · May 26, 3:58 AM · 1 replies · solved · Question

Vehicle: 2020 Acura TLX Technology Package

My 2020 Acura TLX Technology Package has been giving me headaches with its infotainment system. It frequently freezes up, especially when I'm using Apple CarPlay or Android Auto. Sometimes it just reboots on its own while I'm driving, which is really distracting.

I've tried restarting the car, disconnecting my phone, and even doing a soft reset by holding down the power button, but the problem persists. It's super frustrating when navigation or music just cuts out. Has anyone with a 2020-2021 TLX experienced similar issues and found a reliable fix?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 26, 3:58 AM

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ClearTheCode admin answer:

Infotainment system freezing and CarPlay/Android Auto glitches are common complaints across many modern vehicles, including the 2020 Acura TLX. These issues are often software-related, but can sometimes point to hardware problems.

Here's a troubleshooting guide:

  1. Software Updates: Ensure your vehicle's infotainment system software is up to date. Dealerships frequently release updates to address bugs and improve stability. This is often the first and most effective step.
  2. Soft Reset: You've tried this, but for others: hold down the audio system power button for about 10 seconds until the system reboots. This can clear temporary glitches.
  3. Hard Reset (Battery Disconnect): Disconnecting the car's negative battery terminal for 15-30 minutes can sometimes perform a deeper reset of all electronic modules, including the infotainment system. Be aware this might reset other vehicle settings.
  4. Check Cables and Devices:
    • Try different high-quality USB cables for CarPlay/Android Auto. Faulty cables are a very common cause of connectivity issues.
    • Test with a different phone or device to rule out an issue with your specific phone.
    • Ensure your phone's operating system and apps are also updated.
  5. Clear Cache/Data: If possible within the infotainment settings, clear any cached data for apps like CarPlay/Android Auto.
  6. Interference: While less common, sometimes aftermarket electronics or chargers can introduce interference. Try removing any non-factory accessories.

Diagnostics:

  • There are typically no standard OBD-II codes for infotainment glitches unless a specific module completely fails. Dealerships use proprietary diagnostic tools to check for communication errors within the vehicle's network or specific infotainment module fault codes.

When to See a Shop:

  • If software updates, resets, and cable checks don't resolve the issue, it's time to visit an Acura dealership.
  • The problem could be a faulty infotainment control unit (head unit) or a wiring issue.
  • Document the frequency and specific circumstances of the freezing/rebooting to help the technician diagnose the problem more effectively.
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