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2022 Polestar 2 Charging Port Error & Slow Charging Issues

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Sarah K. · rep 0 · May 22, 7:50 AM · 1 replies · solved · Question

Vehicle: 2022 Polestar 2 Long Range Single Motor

Hey everyone,

I've been having some frustrating issues with my 2022 Polestar 2 Long Range Single Motor lately. For the past week, I've noticed that charging has become incredibly slow, even on DC fast chargers that used to work perfectly.

More concerning, I occasionally get a 'Charging Port Error' message on the infotainment screen, and sometimes the car just refuses to initiate charging at all. I've tried multiple charging stations and even a different home charger, but the problem persists.

Has anyone else experienced this with their Polestar 2? Is this a known software glitch that an update might fix, or could it be a more serious hardware problem with the charging port or onboard charger? Any advice or similar experiences would be greatly appreciated before I book a service appointment.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 7:50 AM

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ClearTheCode admin answer:

It sounds like you're dealing with a common, albeit frustrating, set of issues that can affect EV charging. Here's a breakdown of potential causes and troubleshooting steps for your 2022 Polestar 2:

  1. Software Glitch/Reset:

    • Cause: Polestar vehicles, like many modern EVs, rely heavily on software. A temporary software bug can sometimes interfere with charging protocols.
    • Action: Try a soft reset of the infotainment system (hold the home button for 20 seconds until the screen goes black and restarts). If that doesn't work, a full vehicle reset might be necessary, but consult your owner's manual or Polestar support first. Ensure your vehicle's software is up to date via OTA updates.

  2. Charging Cable/Station Issues:

    • Cause: Even if you've tried multiple, ensure the cables are in good condition (no visible damage) and fully seated. Public charging stations can also be faulty.
    • Action: While you've tried different stations, try a known-good, reliable Level 2 charger at a different location if possible, or a different DC fast charger. Sometimes, the car's communication with a specific station can be problematic.

  3. Vehicle's Charging System Components:

    • Cause: The 'Charging Port Error' specifically points towards a potential issue with the vehicle's charging port assembly, the onboard charger (OBC), or related control modules. These components manage the power flow and communication during charging.
    • Diagnostics: A service center will likely check for Diagnostic Trouble Codes (DTCs). Common codes related to charging issues might include:
      • P0D27: DC Charging Port Communication Error
      • P0D28: DC Charging Port Malfunction
      • P0D29: Onboard Charger Malfunction
      • P0D30: Charging System Voltage Sensor Circuit Malfunction
      • P0D31: Charging System Current Sensor Circuit Malfunction These codes indicate specific failures within the charging system.

When to See a Shop: If basic troubleshooting (software reset, trying different reliable chargers/cables) doesn't resolve the 'Charging Port Error' or the persistent slow charging, it's crucial to schedule a service appointment with a certified Polestar service center. Continuing to use a vehicle with a potentially faulty charging system can lead to further issues or prevent you from charging when needed. They have specialized diagnostic tools to pinpoint the exact component causing the problem, which could range from a faulty sensor in the charging port to a failing onboard charger or a software calibration issue requiring dealer-level tools.

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