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2022 Polestar 2 - Infotainment Screen Freezing/Blank

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Mike T. · rep 0 · May 25, 5:25 AM · 1 replies · solved · Question

Vehicle: 2022 Polestar 2 Single Motor

Hi all,

My 2022 Polestar 2 Single Motor has been experiencing some frustrating infotainment issues recently. The screen frequently freezes, becomes unresponsive, or occasionally goes completely blank for several minutes before restarting itself. This happens randomly, sometimes while navigating, sometimes just listening to music.

It's really disruptive, especially when I'm relying on Google Maps. I've tried restarting the system by holding the home button, which sometimes helps, but the problem always returns. Is this a common reliability issue for the 2022 models?

Are there any known TSBs or software updates that address this specific problem? I'm wondering if it's a software bug or a hardware problem with the display unit itself. Any advice on how to troubleshoot this or what to tell the service center would be helpful.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 5:25 AM

0

ClearTheCode admin answer:

Infotainment system freezing or going blank is a relatively common complaint across many modern vehicles, including early Polestar 2 models. This issue typically points to either software instability or, less frequently, a hardware fault within the display or its control module.

  1. Initial Troubleshooting Steps:

    • Soft Reset: You've already tried this, but for others, holding the home button (physical button below the screen) for about 20 seconds until the Polestar logo appears performs a soft reset of the infotainment system. This often resolves temporary glitches.
    • Hard Reset (if accessible): Some issues might require a more complete system reset, which might involve disconnecting the 12V battery for a few minutes. However, this should only be done if you are comfortable and understand the risks, as it can reset other vehicle settings. Consult your owner's manual or a service professional before attempting.
    • Check for Updates: Ensure your vehicle's software is fully up to date. Polestar regularly releases Over-The-Air (OTA) updates that often include bug fixes and stability improvements for the infotainment system. Check the 'System' menu in your car or the Polestar app for available updates.

  2. Potential Causes & Known Issues:

    • Software Bugs: The Android Automotive OS, while powerful, can have occasional bugs that lead to crashes or freezes. Polestar has released several updates to improve system stability.
    • App Conflicts: Sometimes, a specific third-party app installed on the system might be causing conflicts. Try uninstalling recently added apps to see if the problem resolves.
    • Memory/Processor Overload: Running too many demanding applications simultaneously could potentially strain the system, leading to unresponsiveness.
    • Hardware Fault: While less common, the Infotainment Control Module (ICM) or the display panel itself could have an internal fault. This would typically require replacement. There aren't widely publicized specific OBD codes for infotainment freezes, as these are often system-level software issues.

  3. When to See a Shop:

    • If the issue persists despite software updates and multiple soft resets, it's time to visit a Polestar service center.
    • They can perform a deeper diagnostic scan, check for any internal fault codes related to the ICM, and apply any specific TSBs (Technical Service Bulletins) that might address your exact symptoms.
    • In some cases, a complete reinstallation of the operating system or a hardware replacement (e.g., the display unit or ICM) might be necessary. It's best to let trained technicians handle these more complex diagnostics and repairs.
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