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Infotainment screen freezing and rebooting on 2022 Polestar 2

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Mike T. · rep 0 · May 25, 5:23 AM · 1 replies · solved · Question

Vehicle: 2022 Polestar 2 Long Range Single Motor

My 2022 Polestar 2 Long Range Single Motor has been having persistent issues with the infotainment system. The screen frequently freezes, becomes unresponsive, and sometimes reboots itself while I'm driving. This affects navigation, music, and even climate controls, making it very frustrating.

It's incredibly frustrating, especially when I'm relying on Google Maps. I've tried the "soft reset" (holding the home button), but the problem always comes back. It seems worse on longer drives.

Is this a common software bug that a future update might fix, or could it be a hardware issue with the head unit? Has anyone found a reliable workaround or solution for this?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 5:23 AM

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ClearTheCode admin answer:

Infotainment screen freezing and rebooting on your 2022 Polestar 2 is a disruptive electrical issue that can stem from various causes, common in modern, software-heavy vehicles. Here's a breakdown:

  1. Software Bugs: This is often the primary suspect. Complex operating systems like Android Automotive (used in Polestar 2) can have bugs that lead to memory leaks, process crashes, or resource contention, causing freezes and reboots. Ensure your car is running the latest software version, as updates frequently include stability improvements.
  2. App Conflicts: Third-party apps installed on the infotainment system can sometimes cause instability. Try uninstalling any recently added apps or perform a factory reset of the infotainment system (note: this will erase all personal data and settings).
  3. System Overload/Heat: On longer drives, the system might be working harder, leading to heat buildup or resource exhaustion, especially if running multiple demanding applications (e.g., navigation, streaming music, and background processes). While less common in modern systems, it's a possibility.
  4. Corrupted Data: A corrupt file or cache within the system could be causing issues. A factory reset of the infotainment system can often clear this.
  5. Hardware Fault: In more severe cases, the infotainment control module (head unit) itself could be faulty. This might involve issues with the processor, memory, or internal cooling.

When to See a Shop: If updating the software, uninstalling apps, and performing a factory reset of the infotainment system do not resolve the issue, it's crucial to visit a Polestar service center. They can perform deeper diagnostics, check for specific error codes (which might not always be displayed to the user but are stored in the system), and determine if a hardware replacement of the infotainment control module is necessary. Document the frequency and conditions under which the freezing and rebooting occur to help the technicians with their diagnosis.

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