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2020 Q5 Premium Plus MMI Freezing and CarPlay Disconnects

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James R. · rep 0 · May 26, 3:47 AM · 1 replies · solved · Question

Hey everyone, I'm having persistent issues with the MMI system in my 2020 Audi Q5 Premium Plus. Lately, it's been freezing up completely, sometimes multiple times during a single drive. It's really frustrating when I'm trying to use navigation or change music.

On top of that, Apple CarPlay keeps disconnecting randomly. It'll work fine for 10-15 minutes, then suddenly drop out, and it's a real pain to get it to reconnect. Sometimes it won't even recognize my phone at all. I've tried different cables and restarting my phone, but no luck.

Has anyone else experienced this with their Q5? Any tips or tricks before I take it to the dealership?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 26, 3:47 AM

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ClearTheCode guidance (Audi · Audi Q5)

Summary: For 2020 Q5 Premium Plus MMI Freezing and CarPlay Disconnects, work through these steps on your 2016+ vehicle:

  1. Confirm the symptom — note when it happens (cold start, highway, after fuel fill, etc.).
  2. Scan codes — save all pending/stored DTCs; don't clear until you've recorded them.
  3. Check TSBs & recalls — look up your VIN for open campaigns and known fixes.
  4. Inspect the obvious — related fuses, connectors, fluid level, and recent repairs.
  5. Test the common fix — follow model-specific service procedures; one change at a time.
  6. Escalate if needed — burning smell, no brakes, overheating, or stalling in traffic → shop visit.

Owner reported: Hey everyone, I'm having persistent issues with the MMI system in my 2020 Audi Q5 Premium Plus. Lately, it's been freezing up completely, sometimes multiple times during a single drive. It's really frustrating when I'm trying to use navigation or change music.

On top of that, Apple CarPlay keeps disconnecting randomly. It'll work fine for 10-15 minutes, then suddenly drop out, and it's a real pai…

This is educational guidance, not a substitute for hands-on diagnosis.

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