The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2018 Pacifica Uconnect Screen Freezing and Blacking Out - Any Known Fixes?

0

Mike T. · rep 0 · May 24, 3:28 PM · 1 replies · solved · Question

Vehicle: 2018 Chrysler Pacifica Touring L

Hey everyone,

I've been having a really frustrating issue with my 2018 Chrysler Pacifica Touring L's Uconnect system. The screen frequently freezes, becomes unresponsive, or sometimes just goes completely black. It usually comes back on after a few minutes, but it's really annoying, especially when I'm relying on navigation or the backup camera.

Has anyone else experienced this with their Pacifica? I've tried restarting the car, but the problem keeps coming back. I'm wondering if this is a common issue for this model year or if there's a known software glitch.

Are there any Technical Service Bulletins (TSBs) or recalls related to the Uconnect system that I should be aware of? I'd appreciate any advice or personal experiences you can share before I take it into the dealership.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 24, 3:28 PM

0

ClearTheCode admin answer:

It sounds like you're experiencing a common issue that many 2017-2020 Chrysler Pacifica owners have reported regarding the Uconnect infotainment system. Screen freezing, unresponsiveness, and blackouts are frequently linked to software glitches or, in some cases, hardware issues within the Uconnect module.

Here are some steps and considerations:

  1. Perform a Soft Reset: A common first step is to perform a soft reset of the Uconnect system. With the vehicle running, press and hold the volume and tuner knobs simultaneously for about 10-20 seconds until the screen goes blank and the Uconnect logo reappears. This often resolves temporary software hiccups.

  2. Check for Software Updates: Chrysler frequently releases software updates for the Uconnect system to address bugs and improve performance. You can often check for updates via Wi-Fi directly through your Uconnect settings, or by visiting a Chrysler dealership. Many TSBs (Technical Service Bulletins) have been issued for Uconnect systems, specifically addressing software stability.

  3. Inspect Fuses: While less common for intermittent issues, a loose or faulty fuse related to the infotainment system could cause power interruptions. Consult your owner's manual for the exact fuse location (usually in the fuse box under the hood or in the passenger footwell) and ensure it's seated correctly.

  4. When to See a Shop:

    • If the soft reset and checking for updates don't resolve the issue, or if the problem becomes more frequent and persistent.
    • If the screen remains completely black and unresponsive for extended periods.
    • If you suspect it might be a hardware failure of the Uconnect head unit or related modules.

Your dealership can perform a diagnostic scan to check for any stored fault codes (though specific OBD-II codes for Uconnect screen issues are rare, B-codes related to body electronics might appear) and determine if a specific TSB applies to your VIN for a software flash or module replacement under warranty.

Menu

Help & account