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2020 Dodge Charger Uconnect Screen Freezing and Going Black

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Mike T. · rep 0 · May 22, 5:45 AM · 1 replies · solved · Question

Vehicle: 2020 Dodge Charger GT

Hey everyone,

I've got a 2020 Dodge Charger GT and lately my Uconnect screen has been acting up. It freezes randomly, sometimes goes completely black for a few minutes, and then comes back on. It's really frustrating, especially when I'm trying to use navigation or adjust climate settings.

Has anyone else experienced this with their Charger? It seems to happen more frequently in warmer weather, but I can't be certain. I've tried restarting the car, but the issue often reappears.

Are there any quick fixes or resets I can try before taking it to the dealership? I'm hoping it's just a software glitch and not something more serious with the module itself. Any advice would be greatly appreciated!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 5:45 AM

0

ClearTheCode admin answer:

Experiencing a freezing or blacking out Uconnect screen in your 2020 Dodge Charger GT is a common complaint. Here are some steps you can take to diagnose and potentially resolve the issue:

  1. Perform a Soft Reset: This is often the first and easiest step. With the vehicle on, press and hold the volume and tune/scroll knobs on the Uconnect system simultaneously for about 10-20 seconds. The screen should go black and then restart. This can clear minor software glitches.
  2. Check for Software Updates: Connect your vehicle to Wi-Fi or visit a Dodge dealership to see if there are any pending Uconnect software updates. Outdated software can often lead to performance issues and bugs.
  3. Inspect Fuses: While less common for intermittent issues, a loose or faulty fuse related to the infotainment system could cause problems. Consult your owner's manual for the fuse box location and the specific fuse for the Uconnect system. Ensure it's seated correctly.
  4. Battery Disconnect (Hard Reset): If a soft reset doesn't work, you can try disconnecting the negative terminal of your car battery for 15-30 minutes. This can fully reset all vehicle modules, including the Uconnect system. Ensure your vehicle is off and you have your radio code (if applicable) before doing this.

Potential Causes:

  • Software Glitch: The most frequent cause, often resolved by a reset or update.
  • Faulty Uconnect Module: The hardware itself might be failing, especially if the issue is persistent and not resolved by software fixes.
  • Loose Wiring/Connection: A poor connection to the Uconnect screen or module can cause intermittent power or data flow issues.
  • Overheating: While less common, extreme heat can sometimes affect electronic components.

When to See a Shop:

If the problem persists after trying the above steps, or if you notice other electrical anomalies (like flickering lights or other module warnings), it's time to visit a certified Dodge service center. They have specialized diagnostic tools that can read specific U-codes (communication network codes) that might not trigger a standard check engine light but indicate an issue with the infotainment module or its network. They can accurately diagnose a failing module, wiring issues, or a deeper electrical problem.

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