The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2020 Explorer Power Liftgate Not Working Reliably

0

Mike T. · rep 0 · May 25, 1:37 AM · 1 replies · solved · Question

Vehicle: 2020 Ford Explorer XLT

My 2020 Ford Explorer XLT's power liftgate has started acting very strange. Sometimes it won't open at all, no matter if I use the button on the key fob, the dash, or the liftgate itself. Other times, it opens halfway and then just stops, or it closes incredibly slowly.

The hands-free kick sensor under the bumper also seems to be hit-or-miss; it rarely works on the first try anymore. It's incredibly frustrating, especially when I'm trying to load groceries or gear.

Is this a common problem for the newer generation Explorers? Could it be something simple like a fuse, or am I looking at a more serious electrical or motor issue?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 1:37 AM

0

ClearTheCode admin answer:

Issues with power liftgates, including erratic operation or complete failure, are not uncommon across various vehicle makes, and your 2020 Ford Explorer XLT can certainly experience them.

  1. Check the Basics First:
    • Fuses: Start by checking the relevant fuse in the fuse box for the power liftgate motor and control module. Consult your owner's manual for the exact fuse location and rating.
    • Obstructions: Ensure there are no physical obstructions preventing the liftgate from moving freely (e.g., items in the cargo area, debris in the hinges).
    • Battery Voltage: A weak 12V battery can sometimes cause erratic electrical component behavior. Ensure your battery is in good health.
  2. Common Causes:
    • Liftgate Motor/Actuator: The electric motor or actuator that operates the liftgate can wear out or become faulty, leading to inconsistent operation.
    • Sensors and Wiring: The sensors that detect obstructions or monitor the liftgate's position can fail. Wiring harnesses can also develop breaks or corrosion, especially in areas that flex frequently.
    • Liftgate Control Module (LGCM): This dedicated module controls the liftgate's operation. A fault within the module itself can cause all sorts of strange behaviors. Ford has issued TSBs for software updates to these modules in some cases.
    • Hands-Free Sensor: The kick sensor relies on proximity sensors and sometimes software. Calibration issues, dirt/debris on the sensors, or a faulty sensor can cause it to be unreliable.
  3. When to See a Shop: If checking fuses and basic visual inspections don't resolve the problem, it's best to take your Explorer to a Ford dealership or a qualified automotive electrician. They have diagnostic tools to read codes from the LGCM (even if no dashboard light is on), test individual components, and identify TSBs specific to your vehicle's VIN that might offer a known fix.
Menu

Help & account