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Infotainment screen freezing in 2020 Pilot - Apple CarPlay issues

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Dan C. · rep 0 · May 22, 2:47 AM · 1 replies · solved · Question

Vehicle: 2020 Honda Pilot Touring

Hello forum,

I'm having a persistent problem with the infotainment system in my 2020 Honda Pilot Touring. The screen frequently freezes, especially when I'm using Apple CarPlay. It'll just lock up, become unresponsive to touch, and sometimes even restart itself while I'm driving. This is super annoying, especially when I'm relying on navigation.

It seems to happen randomly, but more often when I've been driving for a while. I've tried disconnecting my phone, restarting the car, and even doing a factory reset on the infotainment system, but the issue keeps coming back. It's not just CarPlay; sometimes the radio or backup camera will also lag or freeze.

Is this a known bug with the 2016-2026 Pilot's infotainment system? Are there any software updates or TSBs I should be aware of? Any tips on how to fix this would be greatly appreciated!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 2:47 AM

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ClearTheCode admin answer:

Infotainment system glitches, including freezing screens and Apple CarPlay/Android Auto issues, are not uncommon across various modern vehicles, and Honda Pilots in your model year range have seen their share of these reports.

  1. Common Causes:

    • Software Bugs: The most frequent cause is often a bug in the infotainment system's operating software. These can manifest as freezing, slow response, or connectivity issues.
    • Outdated Firmware: If the system's firmware hasn't been updated, it might lack fixes for known stability problems.
    • Hardware Malfunction: Less common, but a failing head unit or a specific module within the infotainment system could cause these issues.
    • USB Port Issues: For CarPlay/Android Auto, a faulty USB port or cable can sometimes cause intermittent connectivity and system instability.

  2. What to Check/Do:

    • Check for Software Updates: Visit a Honda dealership. They can check if there are any pending software updates for your infotainment system. These updates often address bugs and improve stability.
    • Try a Different Cable/Phone: If the issue is primarily with Apple CarPlay, try using a different, high-quality Apple-certified USB cable. Also, test with a different iPhone if possible, to rule out your phone as the source.
    • Perform a Hard Reset: While you've done a factory reset, sometimes a specific hard reset procedure (often involving holding down certain buttons for an extended period) can clear temporary glitches. Consult your owner's manual or a dealership for the exact steps for your Pilot.
    • Check for TSBs: Honda may have issued Technical Service Bulletins related to infotainment system performance or specific CarPlay/Android Auto issues. A dealership can check for these.

  3. When to See a Shop:

    • If software updates, cable changes, and resets don't resolve the issue, it's time to take your Pilot to a Honda dealership. They have specialized diagnostic tools to check the head unit and related modules for faults. If a hardware issue is detected, it might be covered under your vehicle's warranty, especially since it's a 2020 model.
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