The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2017 Q50 Infotainment Screen Glitching and Freezing - Help!

0

Tom H. · rep 0 · May 22, 5:05 AM · 1 replies · solved · Question

Vehicle: 2017 Infiniti Q50 3.0t Premium

Hey everyone, I'm having a really frustrating issue with my 2017 Infiniti Q50 3.0t Premium. Lately, the dual infotainment screens have been acting up. They'll randomly freeze, go black for a few seconds, and then sometimes come back on, but often they just stay frozen.

It's not just the navigation; the radio controls, Bluetooth, and even the climate control interface on the lower screen become unresponsive. Sometimes restarting the car helps, but it's becoming more frequent and unreliable. Has anyone else experienced this with their Q50? Is there a known fix or a common module failure for this?

It's really annoying, especially when I'm trying to use the navigation or change settings. I've tried disconnecting the battery for a bit, but the problem always returns.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 5:05 AM

0

ClearTheCode admin answer:

Infotainment system glitches in the 2016-2019 Infiniti Q50 are not uncommon and can be quite frustrating. Here's a breakdown of potential causes and steps you can take:

  1. Soft Reset: While you've tried disconnecting the battery, a simpler soft reset can sometimes temporarily resolve minor software hiccups. With the car on, press and hold the power button for the radio for about 10-15 seconds until the system reboots.
  2. Firmware Update: Outdated infotainment firmware can lead to instability. Infiniti periodically releases software updates that address bugs and improve system performance. This typically needs to be done at a dealership.
  3. Module Failure: The most common culprit for persistent issues like freezing and black screens is a failing infotainment control module (often referred to as the 'head unit' or 'display control unit'). These modules can degrade over time, leading to intermittent or complete failure.
  4. Wiring or Connector Issues: Less common, but still possible, are loose or corroded connections to the infotainment screens or the control module. A technician would need to inspect the wiring harness behind the dash.

Common Causes:

  • Software bugs or corruption.
  • Overheating of the control module.
  • Component failure within the infotainment unit.

When to See a Shop: If the soft reset doesn't work, or if the problem is recurring frequently, it's best to take your 2017 Infiniti Q50 to an authorized Infiniti service center. They have specialized diagnostic tools to:

  • Check for specific diagnostic trouble codes (DTCs) related to the infotainment system (though these systems don't always throw standard OBD-II codes).
  • Perform a thorough diagnostic on the infotainment control module.
  • Check for and install the latest firmware updates.
  • Inspect wiring and connections.

Replacing the infotainment module can be costly, so ensure a proper diagnosis is performed before committing to a repair.

Menu

Help & account