The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

Infotainment System Freezing & CarPlay Issues in 2019 Q60

0

Mike T. · rep 0 · May 25, 3:51 AM · 1 replies · solved · Question

Vehicle: 2019 Infiniti Q60 Red Sport 400

Hey everyone,

I'm having persistent issues with the dual-screen infotainment system in my 2019 Infiniti Q60 Red Sport. The system frequently freezes, especially the lower screen, and sometimes both screens go blank. I also have constant problems with Apple CarPlay disconnecting randomly, even with multiple different cables and iPhones.

It's incredibly frustrating, as I rely heavily on navigation and music through CarPlay. Is this a common problem for the Q60, particularly the 2019 model year? Are there any known fixes or software updates that address these glitches? I've tried restarting the car, but the issues always return. Any advice would be great!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 3:51 AM

0

ClearTheCode admin answer:

The dual-screen Infiniti InTouch infotainment system in your 2019 Q60, while advanced, has been known to experience various glitches, including freezing and connectivity issues with Apple CarPlay/Android Auto. These problems are often software-related but can sometimes stem from hardware.

Here's what you can investigate:

  1. System Reset: Try performing a hard reset of the infotainment system. This can often be done by holding down the power button for the radio for about 10-15 seconds until the system reboots. Sometimes, a combination of buttons (check your owner's manual) is required.
  2. Software Updates: Infiniti periodically releases software updates for the InTouch system to address bugs and improve performance. Your dealership can check if there are any pending updates for your specific vehicle's VIN. These updates can often resolve freezing issues and improve smartphone integration stability.
  3. USB Port Inspection: For CarPlay/Android Auto disconnections, inspect the USB port itself for any debris or damage. Try a different, high-quality, short USB cable, as cheap or long cables can sometimes cause connectivity issues. Also, ensure your phone's software is up to date.
  4. Phone Settings: On your iPhone, go to Settings > General > CarPlay and 'Forget This Car,' then reconnect. Also, ensure your phone's privacy settings allow CarPlay access.
  5. Battery Health: While less common, an aging or weak 12V car battery can sometimes cause seemingly unrelated electrical glitches, including infotainment system instability. Have your battery tested if you're experiencing other electrical oddities.

When to See a Shop:

  • If a system reset and software updates don't resolve the issue.
  • If the screens consistently go blank or become unresponsive, indicating a potential hardware fault with the head unit or display panels.
  • If the dealership confirms no software updates are available, they can perform more in-depth diagnostics to check for hardware failures or internal communication errors within the infotainment modules. This might involve replacing the head unit or specific display components.
Menu

Help & account