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Infotainment system freezing and Apple CarPlay issues in 2022 Telluride

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Chris P. · rep 0 · May 22, 3:12 AM · 1 replies · solved · Question

Vehicle: 2022 Kia Telluride SX

Hey everyone, I'm having some frustrating issues with the infotainment system in my 2022 Kia Telluride SX. It's been freezing up randomly, sometimes while I'm using navigation or just listening to the radio. The screen becomes unresponsive, and I have to turn the car off and on again to get it working.

Also, my Apple CarPlay connection has been really unreliable. It frequently disconnects, or sometimes it just won't connect at all when I plug in my iPhone. I've tried different cables, and it seems to be an issue with the car itself, not my phone.

Is this a common problem with the Telluride, especially the newer models? What are my options here? It's a premium trim, and I expect the tech to work flawlessly. Any advice on potential fixes or what to tell the dealership would be great.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 3:12 AM

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ClearTheCode admin answer:

It's definitely frustrating when modern infotainment systems don't perform as expected, especially in a premium vehicle like your 2022 Kia Telluride SX. Intermittent freezing and Apple CarPlay issues are not uncommon across various car brands, and Kia is no exception.

Here's what you can investigate and do:

  1. Software Updates: The most common fix for infotainment glitches is a software update. Kia frequently releases updates for their UVO/Kia Connect systems that address bugs, improve stability, and enhance connectivity. Your dealership can check if your system has the latest firmware. You might also be able to check for updates via the Kia Connect app or Kia's owner website, sometimes allowing for over-the-air (OTA) or USB updates.
  2. System Reset: Try performing a soft reset of the infotainment system. There's usually a small pinhole reset button near the screen (consult your owner's manual for its exact location and procedure). This can often clear temporary software glitches without losing settings.
  3. Cable Quality for CarPlay: While you mentioned trying different cables, ensure you're using Apple-certified MFi (Made For iPhone) cables, preferably the original Apple cable. Cheap or worn cables are a frequent culprit for connectivity issues.
  4. Phone Software: Ensure your iPhone is running the latest iOS version. Sometimes, compatibility issues arise between older phone software and newer car systems.
  5. Dealership Visit: If software updates and resets don't resolve the issue, a visit to the dealership is necessary. They can perform a deeper diagnostic, check for any TSBs related to infotainment or head unit issues, and potentially replace the head unit if it's deemed faulty. Document specific instances of freezing and CarPlay disconnection (e.g., date, time, what you were doing) to help the technician diagnose the problem. There are no specific OBD codes for infotainment issues, but the dealer's diagnostic tools can often pull error logs from the head unit itself.
  6. When to See a Shop: If the issues are frequent and significantly impact your driving experience or safety (e.g., navigation freezing), schedule a service appointment. Since your Telluride is a 2022 model, it's well within its warranty period, so any repairs should be covered.
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