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2020 CX-5 CarPlay/Android Auto Keeps Disconnecting

0

Eric V. · rep 0 · May 22, 4:53 AM · 1 replies · solved · Question

Hey everyone,

I'm having a really frustrating issue with my 2020 Mazda CX-5 Grand Touring. For the past few weeks, my Apple CarPlay (and my wife's Android Auto) keeps disconnecting randomly. It'll work fine for 5-10 minutes, then just drop out, sometimes reconnecting, sometimes not.

I've tried different cables, updated my phone, and even tried a factory reset on the infotainment system through the settings menu, but nothing seems to stick. It's making navigation and music really difficult.

Has anyone else experienced this with their CX-5 or other Mazda models? Is there a known fix or a TSB for this? I'm wondering if it's a software glitch or something more serious with the head unit itself. Any advice would be greatly appreciated before I take it to the dealer.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 4:53 AM

0

ClearTheCode guidance (Mazda · Buying & ownership)

Summary: For 2020 CX-5 CarPlay/Android Auto Keeps Disconnecting, work through these steps on your 2016+ vehicle:

  1. Confirm the symptom — note when it happens (cold start, highway, after fuel fill, etc.).
  2. Scan codes — save all pending/stored DTCs; don't clear until you've recorded them.
  3. Check TSBs & recalls — look up your VIN for open campaigns and known fixes.
  4. Inspect the obvious — related fuses, connectors, fluid level, and recent repairs.
  5. Test the common fix — follow model-specific service procedures; one change at a time.
  6. Escalate if needed — burning smell, no brakes, overheating, or stalling in traffic → shop visit.

Owner reported: Hey everyone,

I'm having a really frustrating issue with my 2020 Mazda CX-5 Grand Touring. For the past few weeks, my Apple CarPlay (and my wife's Android Auto) keeps disconnecting randomly. It'll work fine for 5-10 minutes, then just drop out, sometimes reconnecting, sometimes not.

I've tried different cables, updated my phone, and even tried a factory reset on the infotainment system through t…

This is educational guidance, not a substitute for hands-on diagnosis.

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