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2019 Eclipse Cross Infotainment Freezing and Backup Camera Lag

0

Mike T. · rep 0 · May 25, 4:13 AM · 1 replies · solved · Question

Vehicle: 2019 Mitsubishi Eclipse Cross SEL

I've got a 2019 Mitsubishi Eclipse Cross SEL, and the infotainment system has been a real headache lately. It frequently freezes up, especially when I'm using Apple CarPlay or Android Auto. Sometimes the screen just goes black, and I have to restart the car to get it working again.

The backup camera also lags significantly, or sometimes doesn't even come on at all when I put it in reverse. It's really frustrating and a safety concern. I've tried resetting it through the car's settings menu, and even disconnecting the battery for a few minutes, but the problems keep coming back.

Is this a known bug or a deeper electrical issue with early Eclipse Cross models? Any tips on how to fix this without a costly dealership visit?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:13 AM

0

ClearTheCode admin answer:

Infotainment system glitches and backup camera issues are not uncommon in modern vehicles, and the 2019 Eclipse Cross can sometimes experience these. These are typically not tied to OBD codes but rather electrical or software faults.

Here’s a breakdown of potential causes and solutions:

  1. Check for Software Updates: Mitsubishi often releases software updates for their infotainment systems to address bugs and improve performance. A dealership can check if your system has the latest firmware. This is often the first and simplest solution.
  2. Inspect USB Cables/Connections: If the issues are more pronounced with Apple CarPlay/Android Auto, try different, high-quality USB cables. A faulty cable can cause connectivity problems and system freezes. Ensure the USB ports themselves are clean and free of debris.
  3. Battery Health: An aging or weak 12V battery can cause various electrical gremlins, including erratic infotainment behavior. Have your battery tested, especially if your vehicle is approaching 3-5 years old.
  4. Wiring and Connections: The backup camera's lag or failure could be due to a loose or corroded connection in its wiring harness, either at the camera unit itself (often near the license plate light) or where it connects to the head unit.
  5. Technical Service Bulletins (TSBs): Mitsubishi may have issued TSBs for specific infotainment or camera issues. A TSB is a manufacturer's suggested repair procedure for common problems. A dealer can check for any relevant TSBs that might cover your symptoms.
  6. When to See a Shop: If software updates and cable checks don't resolve the issue, a visit to a Mitsubishi dealership is recommended. They have specialized diagnostic tools to test the infotainment unit, wiring harnesses, and the backup camera module. It could be a faulty head unit, a wiring issue, or a problem with the camera itself, all of which require professional diagnosis and repair.
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