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2020 Eclipse Cross Infotainment Freezing & Apple CarPlay Disconnecting

0

Mike T. · rep 0 · May 25, 4:13 AM · 1 replies · solved · Question

Vehicle: 2020 Mitsubishi Eclipse Cross SE

Hi all, I'm having a persistent issue with the infotainment system in my 2020 Mitsubishi Eclipse Cross SE. It seems to freeze up randomly, sometimes for a few seconds, other times requiring me to restart the car to get it working again.

My biggest frustration is with Apple CarPlay. It constantly disconnects, especially when I hit a bump or turn, making navigation and music impossible. I've tried different cables, and even different iPhones, but the problem persists.

Is this a known issue with the Eclipse Cross? Are there any software updates or TSBs (Technical Service Bulletins) related to infotainment stability or CarPlay connectivity that I should be aware of? It's really impacting my driving experience.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:13 AM

0

ClearTheCode admin answer:

It sounds like you're dealing with a frustrating and common complaint among owners of various modern vehicles, including some Mitsubishi models, regarding infotainment system stability and smartphone integration.

Possible Causes:

  1. Software Glitches: The most common cause for freezing and connectivity issues is often a bug or instability in the infotainment system's operating software. These can sometimes be resolved with updates.
  2. Loose Connections: While you've tried different cables, there could be an issue with the USB port itself or internal wiring connecting the port to the head unit.
  3. Module Malfunction: The infotainment control module or a related component might be failing, leading to intermittent operation.
  4. Interference: Less common, but electromagnetic interference can sometimes disrupt USB data transfer.

When to See a Shop: Since you've already troubleshooting with different cables and phones, it's time to visit your Mitsubishi dealership. This is likely an issue that requires dealer-level diagnostics and potentially a software update or hardware replacement.

Recommended Steps:

  1. Check for TSBs: Ask the service department to check for any active Technical Service Bulletins (TSBs) specifically addressing infotainment system freezing, Apple CarPlay/Android Auto connectivity issues, or software updates for your 2020 Eclipse Cross SE. There have been TSBs for various Mitsubishi models regarding infotainment performance.
  2. Software Update: The first step a dealer will likely take is to ensure your infotainment system has the latest software version. Updates often address known bugs and improve stability.
  3. Diagnostic Scan: They will perform a diagnostic scan of the infotainment system for any fault codes, even if no warning lights are present on the dash.
  4. Hardware Inspection: If software updates don't resolve the issue, they will inspect the USB port, wiring, and the infotainment head unit itself for any physical damage or loose connections. In some cases, the head unit or a specific module might need replacement.

Document the frequency and specific situations when the issues occur (e.g., after starting, during navigation, after a bump) to help the technician diagnose the problem more effectively.

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