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2020 Eclipse Cross Infotainment Screen Unresponsive / CarPlay Issues

0

Mike T. · rep 0 · May 25, 4:09 AM · 1 replies · solved · Question

Vehicle: 2020 Mitsubishi Eclipse Cross SEL

My 2020 Eclipse Cross SEL's infotainment system has been acting up. The touchscreen is often unresponsive, making it impossible to change settings or even radio stations. The biggest headache is that Apple CarPlay keeps disconnecting or just won't connect at all.

I've tried restarting the car, disconnecting my phone, and using different USB cables, but the problem persists. Is this a known issue with the Eclipse Cross? Is there a factory reset I can try, or does it sound like a hardware problem?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:09 AM

0

ClearTheCode admin answer:

Infotainment system glitches, especially with touchscreen responsiveness and smartphone integration like Apple CarPlay, are unfortunately common across many modern vehicles, including the Mitsubishi Eclipse Cross. It can be frustrating when your tech doesn't work as expected.

Here are steps you can try to diagnose and potentially resolve the issue:

  1. Soft Reset the Infotainment System: Sometimes, a simple reset can clear temporary software bugs. Look for a small reset button (often recessed, requiring a pen tip) or consult your owner's manual for a specific button combination to restart the system. If no dedicated button, turning the car off, opening the door (to ensure all modules power down), waiting a few minutes, then restarting can sometimes work.
  2. Check for Firmware Updates: Mitsubishi occasionally releases software updates for their infotainment systems. These can often address bugs and improve performance. You might need to visit a dealership for this, as it's not always an over-the-air update.
  3. Inspect USB Ports and Cables: While you've tried different cables, ensure the USB port itself is clean and free of debris. A faulty port can cause intermittent connectivity. Try connecting a different USB device (like a flash drive with music) to see if it's recognized consistently.
  4. Test with a Different Phone: If possible, try connecting a different Apple iPhone or Android phone to see if CarPlay/Android Auto works. This helps rule out an issue with your specific phone or its settings.
  5. Check Phone Settings: Ensure your phone's software is up to date and that CarPlay/Android Auto is enabled in its settings. Sometimes, a phone update can cause temporary compatibility issues.

When to See a Shop: If these steps don't resolve the issue, especially if the touchscreen remains unresponsive, it's highly recommended to take your 2020 Eclipse Cross to a Mitsubishi dealership. It could indicate a deeper problem with the infotainment control module (head unit) or related wiring. Since your vehicle is a 2020 model, it might still be under the factory warranty for electrical components, making a dealership visit the most cost-effective solution.

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