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2022 Eclipse Cross - Infotainment system freezing and Apple CarPlay issues

0

Mike T. · rep 0 · May 22, 5:37 AM · 1 replies · solved · Question

Vehicle: 2022 Mitsubishi Eclipse Cross SEL

Hello ClearTheCode community,

I'm having persistent problems with the infotainment system in my 2022 Mitsubishi Eclipse Cross SEL. It frequently freezes up, becoming completely unresponsive to touch or button presses. Sometimes it reboots itself, but other times I have to turn the car off and on again to get it working.

My biggest frustration is with Apple CarPlay. It constantly disconnects, especially when I'm using navigation or streaming music. It'll work for a few minutes, then just drop out, and I have to unplug and replug my iPhone to get it back. I've tried different cables and even a different iPhone, but the issue persists.

Is this a known bug with the 2022 Eclipse Cross? Are there any software updates or TSBs that address these kinds of infotainment glitches? It's really impacting my driving experience, and I'm hoping there's a fix beyond just living with it.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 5:37 AM

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Infotainment system glitches, freezing, and Apple CarPlay connectivity issues are frustrating, especially in a newer vehicle like your 2022 Mitsubishi Eclipse Cross SEL. These problems are often software-related or stem from minor hardware communication faults.

Here's what you should investigate:

  1. Software Updates:
    • Vehicle Infotainment Software: The most common fix for these types of issues is a software update for the head unit. Manufacturers frequently release updates to improve stability, fix bugs, and enhance connectivity. Your Mitsubishi dealership will have the latest software versions.
    • Phone Software: Ensure your iPhone is running the latest iOS version. Apple also releases updates that can improve CarPlay stability.
  2. USB Port and Cable Integrity:
    • Cables: While you've tried different cables, ensure they are MFi-certified (Made for iPhone) and in excellent condition. Cheap or damaged cables are a primary cause of CarPlay disconnections.
    • USB Port: Inspect the vehicle's USB port for any debris, bent pins, or signs of damage. A loose or faulty USB port can cause intermittent connections.
  3. Troubleshooting Steps You Can Try:
    • Soft Reset: Some infotainment systems have a soft reset procedure (e.g., holding down the power button for 10-15 seconds). Check your owner's manual for specific instructions.
    • Forget Car on iPhone: On your iPhone, go to Settings > General > CarPlay, select your car, and choose "Forget This Car." Then, reconnect your phone to the vehicle.
    • Factory Reset (Infotainment): As a last resort before a dealer visit, you might find an option in the infotainment settings to perform a factory reset. Be aware this will erase any saved settings or paired devices.
  4. When to See a Shop: If the issues persist after trying the above steps, it's time to visit your Mitsubishi dealership. They can:
    • Check for TSBs: Mitsubishi may have issued Technical Service Bulletins specifically addressing infotainment system stability or CarPlay connectivity for the 2022 Eclipse Cross.
    • Perform Diagnostics: They can run diagnostic tests on the infotainment unit, USB ports, and related wiring to identify any hardware faults or communication errors.
    • Apply Software Updates: They can ensure your vehicle's infotainment system has the absolute latest firmware update. In some cases, a module replacement might be necessary if a hardware defect is found, which should be covered under your vehicle's warranty.
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