The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2022 Eclipse Cross Infotainment System Freezing and Restarting

0

Mike T. · rep 0 · May 25, 4:09 AM · 1 replies · solved · Question

Vehicle: 2022 Mitsubishi Eclipse Cross SEL

My 2022 Mitsubishi Eclipse Cross SEL has been having some serious issues with its infotainment system lately. It constantly freezes up, becomes unresponsive to touch, and then randomly restarts itself while I'm driving.

This happens with both Apple CarPlay and the native system. Sometimes the screen just goes black for a few seconds before the Mitsubishi logo reappears. It's really frustrating, especially when I'm trying to use navigation or make a call.

I've tried restarting the car, disconnecting my phone, and even checking for system updates (none available). Is this a known bug with the Eclipse Cross, or could it be a deeper electrical problem? Any ideas on how to fix this?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:09 AM

0

ClearTheCode admin answer:

Infotainment system glitches like freezing and random restarts are a common complaint across many modern vehicles, including your 2022 Mitsubishi Eclipse Cross SEL. These issues can stem from various electrical or software-related problems within the head unit or its connections.

Troubleshooting Steps:

  1. Soft Reset: Try performing a soft reset of the infotainment system. This often involves pressing and holding the power button for the radio for 10-15 seconds until the system reboots. Consult your owner's manual for the exact procedure for your model.
  2. Check USB/Bluetooth Devices: If you frequently use Apple CarPlay or Android Auto, try using the system without any devices connected for a period. A faulty cable or a problematic phone app can sometimes cause system instability.
  3. Inspect Fuses: Locate the fuse box (usually under the dash or hood) and identify the fuse for the infotainment system (often labeled 'Audio' or 'Radio'). Carefully pull it out and check if it's blown. If it is, replace it with a fuse of the exact same amperage. This can sometimes reset the entire module.

Potential Causes:

  • Software Bug: The most common cause is a bug in the infotainment system's firmware. Manufacturers often release updates to address these, so keep an eye out for future software updates from Mitsubishi.
  • Loose Wiring Connection: A loose or corroded electrical connection to the head unit or its power supply could cause intermittent power loss or data transmission issues, leading to freezes and restarts.
  • Overheating: While less common, the head unit could be overheating, especially if it's working hard with multiple applications running, leading to thermal shutdowns and restarts.
  • Faulty Head Unit: In some cases, the infotainment head unit itself might be defective and require replacement. This is usually a last resort after other troubleshooting fails.

When to See a Shop:

If the problem persists after trying the soft reset and checking fuses, it's best to schedule an appointment with a Mitsubishi dealership. They have specialized diagnostic equipment to check for internal fault codes within the infotainment module, perform deeper software diagnostics, and determine if a hardware replacement (such as the head unit itself or a wiring harness) is necessary. Since your vehicle is a 2022 model, it should still be under warranty, making a dealership visit the most cost-effective solution.

Menu

Help & account