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2018 Outlander Infotainment System Freezing and Restarting Randomly

0

Dan C. · rep 0 · May 22, 5:33 AM · 1 replies · solved · Question

Vehicle: 2018 Mitsubishi Outlander SEL

Hey everyone,

I'm having a persistent issue with the infotainment system in my 2018 Mitsubishi Outlander SEL. It frequently freezes, becomes unresponsive to touch, and then randomly restarts itself. Sometimes it'll work fine for a bit, then act up again.

It's really frustrating, especially when I'm using navigation or trying to change radio stations. I've tried turning the car off and on, but the problem always comes back. Is this a known issue with these models? Any ideas on what might be causing it or how to fix it?

Thanks for any help!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 5:33 AM

0

ClearTheCode admin answer:

Intermittent infotainment issues like freezing and restarting can be caused by several electrical or software-related problems. Here's a breakdown of common causes and troubleshooting steps:

  1. Soft Reset: Try performing a soft reset of the infotainment system. This usually involves holding down the power button for 10-15 seconds until the system reboots. Consult your owner's manual for the specific procedure for your 2018 Outlander.
  2. Check for Updates: Outdated software can lead to glitches. Visit a Mitsubishi dealership or check the official Mitsubishi owner's portal (if available for your region) for any available firmware updates for your infotainment system. Sometimes these updates address known bugs.
  3. Power Supply Issues: An unstable power supply to the head unit can cause erratic behavior. This could be due to a loose connection behind the unit, a failing fuse, or even a weak car battery. While less common for just the infotainment, it's worth considering.
  4. Component Failure: The head unit itself might be failing internally. Capacitors or other electronic components can degrade over time, leading to intermittent operation.
  5. Wiring Harness Inspection: A damaged or corroded wire in the harness connecting the head unit to the vehicle's power and data bus can cause signal interruptions.

When to See a Shop:

  • If a soft reset or software update doesn't resolve the issue.
  • If the problem persists and interferes with essential vehicle functions (e.g., rearview camera display).
  • If you suspect a wiring issue or internal component failure, as these require specialized tools and diagnostic expertise. A dealership or a reputable automotive electronics specialist can diagnose the exact cause and perform necessary repairs or replacements. They can also check for any diagnostic trouble codes (DTCs) related to the infotainment system, though these are less common for purely display/software glitches.
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