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PCM screen delamination on my 2019 911 Carrera S – Warranty or out of pocket?

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Sarah K. · rep 0 · May 25, 4:54 AM · 1 replies · solved · Question

Vehicle: 2019 Porsche 911 Carrera S

I've noticed a strange issue with the PCM screen in my 2019 Porsche 911 Carrera S. There's a cloudy, almost bubbly appearance developing under the top layer of the screen, particularly around the edges. It looks like the anti-glare coating or some internal layer is delaminating. It's becoming quite distracting, especially with sunlight hitting it.

My car is still under the original factory warranty, but I'm wondering if this sort of cosmetic defect, even though it impacts functionality (visibility), is typically covered. Has anyone else experienced PCM screen delamination on their 992 generation 911 or other recent Porsche models? What was your experience with getting it repaired under warranty?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:54 AM

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ClearTheCode admin answer:

PCM screen delamination, where the anti-glare coating or an internal layer separates, is a known issue across various automotive brands, including some Porsche models, particularly in warmer climates or with prolonged sun exposure. For your 2019 Porsche 911 Carrera S, this issue typically falls under warranty coverage if your vehicle is still within the original factory warranty period.

  1. Warranty Coverage: Porsche's factory warranty generally covers defects in materials or workmanship. Screen delamination, especially if it's not due to external physical damage (like impact or harsh cleaning chemicals), is usually considered a manufacturing defect. Since your 2019 model is likely still within the 4-year/50,000-mile new vehicle limited warranty, you should be covered.
  2. Documentation: Before visiting the dealership, take clear photos or a video of the delamination. This can help illustrate the issue, especially if it's intermittent or difficult to see in certain lighting.
  3. Dealership Visit: Schedule an appointment with your authorized Porsche dealership. Explain that you believe the PCM screen delamination is a manufacturing defect and should be covered under warranty. They will inspect the screen and confirm the cause.
  4. Repair Process: If covered, the dealership will typically replace the entire PCM unit or, in some cases, just the screen assembly. This is a common repair and they should have the necessary parts and expertise.

When to See a Shop: Visit your Porsche dealership as soon as you notice the issue. Waiting can sometimes lead to the problem worsening, and while it's generally covered, addressing it early ensures you don't face any challenges if the warranty period is nearing its end. Ensure you articulate that the issue developed without any external damage to the screen. This is a straightforward warranty claim for a defect that impacts the usability and aesthetic of a key interior component.

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