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Uconnect Screen Flickering/Blackout on 2020 Ram 1500 Rebel

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Mike T. · rep 0 · May 25, 2:31 AM · 1 replies · solved · Question

Vehicle: 2020 Ram 1500 Rebel

I'm having a persistent and annoying problem with the Uconnect system in my 2020 Ram 1500 Rebel. The screen will randomly flicker, go completely black for a few seconds, or become unresponsive to touch inputs. It's not constant, but happens often enough to be incredibly frustrating, especially when I'm relying on navigation or trying to change radio stations.

I've tried turning the truck off and on, but the issue keeps coming back. Is this a common Uconnect bug, or could it be a hardware problem with the screen or module itself? Any known fixes for this kind of behavior?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 2:31 AM

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ClearTheCode admin answer:

  1. Soft Reset: First, try a soft reset of your Uconnect system. This can often resolve temporary glitches and software hangs. For most Ram 1500 models, hold down both the volume and tuner knobs simultaneously for about 10-20 seconds until the screen goes black and then reboots with the Ram logo. This is a safe procedure and often clears minor issues.
  2. Check for Software Updates: Outdated Uconnect software is a common culprit for bugs, flickering, and unresponsiveness. Visit the Uconnect website (driveuconnect.com) and enter your VIN for your 2020 Ram 1500 Rebel to see if there are any available software updates. You can often download these to a USB stick and install them yourself, which can resolve many software-related display issues.
  3. Inspect Connections: While not easily accessible without removing trim, loose connections behind the Uconnect head unit can cause intermittent issues like flickering or blackouts. If you're comfortable, you might try to gently wiggle the unit to see if it affects the display, but exercise caution.
  4. Diagnostic Scan: A diagnostic scan tool can sometimes pull a U-code like U0184 (Lost Communication with Radio) or other communication-related codes if the module is failing or losing power. This can help pinpoint if the issue is with the head unit itself or its connection to the vehicle's network.
  5. Module Failure: If software updates and resets don't help, and connections appear secure, the Uconnect head unit itself might be failing. This is a known issue across various vehicles with large infotainment screens. A failing module can cause flickering, unresponsiveness, or complete blackouts.
  6. When to See a Shop: If the soft reset and software updates don't fix the problem, or if you're not comfortable checking connections, it's best to have your Ram 1500 checked by a dealership or an automotive electronics specialist. They can accurately diagnose whether it's a wiring issue, a faulty module, or a more complex network communication problem, and perform the necessary repairs or replacements.
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