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Uconnect 12-inch Screen Freezing and Rebooting on 2020 Ram 2500 Limited

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Christine P. · rep 0 · May 22, 3:37 AM · 1 replies · solved · Question

Vehicle: 2020 Ram 2500 Limited

My 2020 Ram 2500 Limited has been giving me headaches with its Uconnect 12-inch screen. It frequently freezes up, becomes unresponsive to touch, and sometimes just reboots itself while I'm driving. This is particularly annoying when I'm using navigation or have Apple CarPlay active.

I've tried doing a soft reset by holding down the volume and tuner buttons, but the problem keeps coming back. Is this a known issue for the 2020 models with the larger screen? Are there any software updates I should be looking for, or could this be a hardware problem? Any advice on how to fix this would be greatly appreciated!

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 3:37 AM

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ClearTheCode admin answer:

Issues with the Uconnect 12-inch screen freezing, becoming unresponsive, or rebooting are not uncommon for Ram trucks, especially in earlier iterations of the larger screen system. These problems are typically software-related but can sometimes point to hardware concerns.

  1. Check for Software Updates:

    • The most frequent solution for Uconnect glitches is ensuring your system has the latest software. You can often check for updates directly through the Uconnect system settings (usually under 'System Information' or 'Software Update'). Alternatively, visit the Ram Uconnect website and enter your VIN to see if there are available updates you can download to a USB drive and install yourself.
    • Dealerships can also perform these updates, and sometimes they have access to more recent or specific patches.

  2. Perform a Hard Reset:

    • While you've tried a soft reset, a more thorough reset might be needed. This usually involves disconnecting the negative battery terminal for 15-30 minutes to fully drain any residual power from the system, then reconnecting it. Be aware this will reset other vehicle settings like radio presets.

  3. Inspect for External Interference:

    • Ensure no aftermarket accessories (e.g., dash cams, phone chargers) are plugged into USB ports or 12V outlets that could be causing electrical interference with the infotainment system.

  4. When to See a Shop:

    • If software updates and resets don't resolve the issue, it's time to visit a Ram dealership. The problem could be a faulty head unit, a wiring issue, or a more complex internal component failure. While OBD-II codes are rare for infotainment issues, the dealership's diagnostic tools can often pinpoint internal system faults. There have been TSBs (Technical Service Bulletins) related to Uconnect performance, and a dealer can check if your VIN is covered.
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