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Uconnect Screen Delamination/Bubbling on 2019 Ram 3500 Limited

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Laura J. · rep 0 · May 22, 3:37 AM · 1 replies · solved · Question

Vehicle: 2019 Ram 3500 Limited

I'm having a really frustrating issue with the large Uconnect screen in my 2019 Ram 3500 Limited. The screen itself has started to bubble and delaminate around the edges, and it's getting worse. It's also becoming unresponsive to touch in certain areas, making it hard to control the navigation, radio, and even some climate functions.

This is a premium truck, and I expect better quality from such a central component. Is this a common defect with the Uconnect systems in these model years? What are my options for repair or replacement? Is there a recall or extended warranty for this specific problem? I'm worried about the cost of replacing the entire unit.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 3:37 AM

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ClearTheCode admin answer:

You're describing a very well-documented and widespread issue with the large Uconnect touchscreen displays (specifically the 12-inch screen) found in many 2019+ Ram trucks. The delamination, bubbling, and subsequent unresponsiveness are common failure modes for these units.

Here's what you need to know:

  1. Causes: The delamination is often attributed to a manufacturing defect where the layers of the touchscreen separate, sometimes exacerbated by heat or humidity. This separation interferes with the touch-sensitive layer, leading to unresponsive areas.
  2. Impact: Beyond being an aesthetic nuisance, a failing Uconnect screen can severely impact vehicle functionality, as many critical controls (HVAC, camera views, navigation, audio) are integrated into the touchscreen interface.
  3. TSBs/Recalls/Extended Warranty: While there hasn't been a formal safety recall for this specific issue, Ram (FCA/Stellantis) has acknowledged the problem. Many owners have reported success getting their screens replaced under warranty, and in some cases, an extended warranty or goodwill repair has been offered even slightly out of warranty. There have been TSBs related to Uconnect software, but the delamination is a hardware defect.
  4. Repair Options:
    • Dealership Replacement: The most common solution is a full replacement of the Uconnect head unit by a Ram dealership. This ensures you get an OEM part and proper programming.
    • Aftermarket Repair: Some specialized electronics repair shops may offer to repair the screen itself, but this is less common for such integrated units and might void any remaining warranty.
  5. When to See a Shop: You should contact your Ram dealership immediately. Explain the issue clearly and mention that it's a known problem. Even if your truck is slightly out of its basic warranty, inquire about a 'goodwill' repair, especially given the widespread nature of this defect. Having documentation of the issue (photos/videos) can be helpful. Be prepared for the possibility that a full replacement is the only viable long-term solution, which can be costly if not covered by warranty or goodwill.
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