The largest online repair guide library for every car

About us
Contact support
FAQ
Sign up
Sign in

2020 Crosstrek Infotainment System Freezing and Apple CarPlay Issues

0

Paul Z. · rep 0 · May 22, 3:20 AM · 1 replies · solved · Question

Vehicle: 2020 Subaru Crosstrek Limited

My 2020 Subaru Crosstrek Limited has been driving me crazy with its infotainment system. It frequently freezes up, especially when I'm using Apple CarPlay. The screen becomes unresponsive, and I can't change radio stations, adjust volume, or even access navigation. Sometimes it reboots itself, but other times I have to pull over and turn the car off and on again to get it working.

I've tried different USB cables for CarPlay, and I've updated my iPhone, but the problem persists. It's really frustrating, especially on longer drives. Is this a known issue with the 2020 Crosstrek, and is there a software update or a fix for this? I'm hoping it's not a hardware problem that requires a whole new head unit.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 3:20 AM

0

ClearTheCode admin answer:

Infotainment system glitches, including freezing and Apple CarPlay connectivity issues, are commonly reported problems in various Subaru models from 2019-2022, including your 2020 Crosstrek. These issues are often software-related but can sometimes stem from hardware.

  1. Perform a System Reset: Try a soft reset of the infotainment system. On most Subaru units, you can do this by pressing and holding the power button for about 10-15 seconds until the system reboots. This can clear temporary glitches.
  2. Check for Software Updates: Subaru frequently releases software updates for their infotainment systems to address bugs and improve stability. Visit your dealership or check Subaru's owner website (if available for DIY updates) to see if there's a newer firmware version for your head unit. This is often the most effective solution.
  3. Test with Different Devices/Cables: While you've tried different cables, also try connecting a different iPhone or an Android device (if you have one) to rule out your specific phone as the sole cause.

Common Causes:

  • Software Bugs: The most frequent cause is unoptimized or buggy software within the head unit itself, leading to memory leaks or conflicts, especially when integrating with smartphone mirroring apps like CarPlay.
  • Hardware Malfunction: Less commonly, the head unit's internal components (e.g., processor, memory) can be faulty, requiring replacement.
  • USB Port Issues: A faulty USB port or wiring can cause intermittent connectivity problems with CarPlay.

When to See a Shop:

  • If a system reset and checking for software updates don't resolve the issue, you should schedule an appointment with your Subaru dealership. They have access to specific diagnostic tools and the latest software updates. They can also perform a deeper diagnosis to determine if the problem is software-based or if the head unit itself needs to be replaced under warranty (if applicable). Be sure to demonstrate the issue to them if it's intermittent.
Menu

Help & account