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2020 Crosstrek Starlink Freezing and Apple CarPlay Disconnecting

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Mike T. · rep 0 · May 22, 3:21 AM · 1 replies · solved · Question

Vehicle: 2020 Subaru Crosstrek Limited

My 2020 Subaru Crosstrek Limited, which I bought new, has been having persistent issues with the Starlink infotainment system. It frequently freezes up, especially when using Apple CarPlay. The screen becomes unresponsive, and sometimes it just reboots itself while I'm driving.

Apple CarPlay also disconnects randomly, even with a brand new, official Apple cable. I've tried restarting my phone, forgetting and re-pairing devices, but the problem always comes back. It's incredibly frustrating, especially on longer drives.

Is this a common software bug with the 2020 Crosstrek's Starlink system? Are there any known fixes or software updates I should be asking the dealership about? I'm hoping it's not a hardware issue.

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 22, 3:21 AM

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ClearTheCode admin answer: Infotainment system glitches, including freezing and Apple CarPlay/Android Auto disconnections, are not uncommon across various vehicle manufacturers, and the Subaru Starlink system in the 2020 Crosstrek has had its share of reported issues. These are typically software-related rather than major hardware failures.

Here's what you should investigate:

  1. Potential Causes and Solutions:

    • Software Bugs: The most likely cause. Infotainment systems are complex, and bugs can lead to instability, freezing, and connectivity problems.
    • Firmware Updates: Subaru frequently releases software updates (firmware) for their Starlink systems to address known bugs, improve performance, and enhance connectivity.
    • Cable Quality: While you mentioned using a new, official Apple cable, sometimes even these can be faulty, or the USB port itself might have an intermittent connection.
    • Phone Compatibility/Software: Ensure your iPhone's iOS is fully updated. Occasionally, a specific iOS version might have a temporary conflict.
    • System Overload: Running multiple apps or having too many devices connected via Bluetooth can sometimes strain the system.

  2. When to See a Shop:

    • Check for TSBs: Your first step should be to contact your Subaru dealership. Ask them to check for any Technical Service Bulletins (TSBs) specifically related to Starlink infotainment system performance, freezing, or Apple CarPlay/Android Auto connectivity for your 2020 Crosstrek's VIN.
    • Software Update: Request that they check for and install the latest available Starlink software update. This is often the most effective solution for these types of issues.
    • Diagnostic Check: While there aren't typical OBD-II codes for infotainment issues, the dealership can run diagnostics on the head unit itself to check for internal error logs or hardware malfunctions.
    • USB Port Inspection: Have them inspect the USB data ports for any damage or debris that might be causing intermittent connections.
    • Documentation: Keep a detailed log of when the issues occur, what you were doing (e.g., using CarPlay, navigation, radio), and any error messages. This information can be very helpful for the technician.

Most infotainment issues can be resolved with a software update. If updates don't fix the problem, the dealership may need to consider replacing the head unit under warranty if applicable.

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