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Driver's side window on my 2019 Model 3 won't go down - Grinding Noise

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Mike T. · rep 0 · May 25, 4:04 AM · 1 replies · solved · Question

Vehicle: 2019 Tesla Model 3 Long Range

Morning everyone,

I'm having a real headache with my 2019 Tesla Model 3 Long Range. The driver's side front window suddenly decided it doesn't want to go down anymore. When I press the button, I hear a faint grinding noise, but the window stays firmly shut. It's completely unresponsive.

I've tried doing the window reset procedure (holding the button up for 10 seconds, then down), but that didn't help at all. I'm worried it's a window regulator issue, and I'm dreading the cost of repair. Has anyone else experienced this with their Model 3, and what was the fix? Any DIY tips before I have to schedule a service appointment?

✓ Accepted solution

ClearTheCode Admin

ClearTheCode Team · rep 0 · May 25, 4:04 AM

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ClearTheCode admin answer:

  1. Common Issue: Window Regulator Failure: The symptoms you're describing, especially the grinding noise and complete lack of movement, are highly indicative of a failed window regulator. This is a relatively common issue across various car manufacturers, and unfortunately, Teslas are not immune. The regulator mechanism, which includes cables, pulleys, and the motor, can wear out or break.
  2. Troubleshooting Steps:
    • Visual Inspection: Carefully inspect the window track for any obstructions (debris, broken plastic pieces). Sometimes a small object can jam the mechanism.
    • Soft Reset: You mentioned trying a reset, but ensure it was done correctly: Hold the window switch up until the window is fully closed, continue holding for 5-10 seconds. Then, press and hold the switch down until the window is fully open, and continue holding for 5-10 seconds. Repeat this cycle a couple of times. If the window doesn't move at all, this won't help.
    • Check Fuses: While less likely for a specific window, a blown fuse could be a cause. Consult your owner's manual for the location of the window fuses, though Tesla's integrated systems often make fuse diagnosis less straightforward for specific components.
  3. Causes:
    • Motor Failure: The electric motor that drives the regulator can burn out or fail.
    • Cable/Pulley System Damage: The cables that pull the window up and down can fray, snap, or come off their pulleys, leading to the grinding noise as the motor attempts to operate a broken mechanism.
    • Switch Malfunction: Less common for a complete failure with grinding, but a faulty switch could prevent power from reaching the motor.
  4. When to See a Shop (Tesla Service): Given the grinding noise and complete lack of movement, it's highly probable that the window regulator assembly itself needs replacement. This is not typically a DIY repair for most owners, as it involves removing the door panel and carefully replacing the internal mechanism. Scheduling a service appointment with Tesla is recommended. They will diagnose the exact component failure (motor, cable, or entire assembly) and replace it. There have been some reports of Tesla covering these under warranty or extended warranty, so inquire about that.
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